Your personal data is protected by UK data protection law. You can find the details for the UK Information Commissioner at www.informationcommissioner.gov.uk or by accessing SOLARTECH-UK Ltd Data Protection Statement at https://solartechuk.com/ as a registered data controller, we are required to take appropriate technical measures to protect your personal information including making a regular backup of our system and data. We have security measures in place to make sure any personal information we collect is secure. Your account is password protected and all information including your password is on a secure server, which only a limited number of employees and sub-contractors can access. All parties with access to your information are subject to confidentiality obligations. If you think someone else knows your password, or is using it, tell us immediately and change your password. You can change your password on the Website. Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk.
We use your personal information to deal with your queries, to provide you with the services you request, to determine whether you are eligible for government funding (if available), customer feedback and for general statistics and research. Depending on the preferences indicated by you:
Following registration and enrolment, either in a SOLARTECH-UK Ltd Approved Centre or online, all our approved service providers will have access to your name, date of birth, address, username, learner reference number and details of which SOLARTECH-UK Ltd courses you have enrolled on in the past. You can request that:
You may also turn cookies off in your browser. However, if you do so, you may not be able to use certain features on the website.
When you register with us, you (or the person registering for you) must tell us:
We also ask for your company name but you do not have to provide this information if you do not wish to. Following registration via theWebsite, we, or our Agents (where you have been introduced to the Website via an Agent or Reseller), may request additional personal data from you in order to further support your learning. You do not have to provide this information, but if you do not, you may not get the most out of your learning.
We collect information about how you use Course Materials to monitor your learning and improve our users’ learning experience. You may also provide personal data through:
We may record calls to helplines for quality and training purposes only. We will store calls for about three months and we will keep them confidential. In general, if you contact us, we may keep a record of your query or complaint for a reasonable time in case you contact us again.
We use your personal information:
When you pay for a Course or buy a Product/s online, you will be asked for:
These details are collected by: Stripe. They collect credit or debit card details over a secure link. We do not collect them, and they are not made available to us or our Agents or Resellers. Wewill use the personal information you provide to process your online payment and to refund any monies due to you if you cancel your enrolment in line with the terms and conditions on this Website. When you make a payment online, we will use industry standard software, which encrypts your information. For further details about the security of this information, please refer to https://stripe.com/gb/privacy.
To achieve the purposes set out in this privacy statement we may need to give your information to our service providers, Agents and Resellers. Following registration and/or enrolment via the website, we and our Agent or Resellers, if you registered via one of our Agents or Resellers, will have access to your name and contact details to help us deliver our services to you. If your employer, trade organisation or other group is sponsoring you, we may give the personal information we have collected to your sponsor to monitor your learning.
If you have not registered on the Website but are simply making an enquiry or request for information, we will use your personal information to reply to your enquiry or request. We will not use this information for marketing purposes without your permission or unless you invite us to do so.
We keep personal data:
Sometimes we will keep information that you have deleted, for example messages sent by you to your tutor, as a record of your learning experience. We will keep this information for a reasonable time.
You have the right to:
To obtain a copy of your personal data, to correct inaccuracies or if you have any queries or concerns about how we handle your personal data, please contact: SOLARTECH-UK Ltd, 14, Trade Street, Cardiff, CF10 5DT. +44 (0)843 837 2334 & [email protected]